Laing Pressure Washing (ABN 25 514 610 784) is committed to protecting your privacy. This policy explains what personal information we collect, how we use it, and the rights you have under the Australian Privacy Act 1988.
What we collect
When you contact us through this website (the contact form, by phone, or by email) we collect:
- Your name
- Your phone number and/or email address
- The address of the property where work is to be carried out
- Details of the work you're enquiring about
We do not knowingly collect sensitive information (as defined in the Privacy Act). We do not collect information from anyone we know to be under 18 without a parent or guardian's consent.
How we use your information
We use the information you provide to:
- Respond to your enquiry and prepare a quote
- Carry out the cleaning service you've booked
- Contact you about scheduling, payment, or follow-up service for the same property
- Keep records of work completed for warranty, insurance, and tax purposes
We do not sell, rent, or trade your personal information. We do not send marketing messages unless you've specifically opted in.
How we store and protect it
Contact form submissions are sent to us by email and stored in a standard email account protected by strong passwords and two-factor authentication. We retain enquiry and job records for up to seven years to comply with Australian tax and business record-keeping requirements.
Sharing with third parties
We share your information only when necessary to deliver our service, and only with parties bound by their own privacy obligations. This may include:
- Our insurance provider, in the event of a claim involving your property
- Government agencies, where we're legally required to disclose information (for example, a court order)
- Our accountants and bookkeepers, who hold our financial records under their own confidentiality obligations
The enquiry details you send us — your name, phone number, email and message — are not transferred overseas. They reach us by email and stay in our own systems.
The website analytics described below are a separate matter. Those providers are based in the United States, so the technical information they collect about your visit is handled overseas. By using this website you consent to that disclosure. We've taken reasonable steps to use only reputable providers who publish their own privacy commitments, but we can't guarantee how overseas recipients handle information once it reaches them.
Cookies and analytics
This website uses minimal technical cookies required for the site to function (for example, remembering whether you've closed a notification).
We also use Google Analytics, loaded via Google Tag Manager, to understand how people find and use the site. It tells us things like which pages are read, which suburbs visitors come from, and which pages lead to someone calling us. This helps us work out which parts of the site are actually useful rather than guessing.
This collects technical information — pages viewed, approximate location based on your IP address, device and browser type, how you arrived at the site, and whether you tapped a phone number or submitted the quote form. It does not tell us who you are, and we never combine it with the enquiry details you send us.
If we run advertising campaigns, we may also use advertising and remarketing tools from Google and Meta (Facebook and Instagram). These use cookies to measure whether an ad led to an enquiry, and may show our ads to you on other websites or apps after you've visited ours.
How to opt out
You can prevent this collection at any time:
- Block or clear cookies in your browser settings, or browse in private/incognito mode
- Install Google's official Analytics opt-out browser add-on
- Turn off personalised advertising in your Google Ad Centre and your Facebook or Instagram ad preferences
- Enable "Do Not Track" or a tracking-blocker extension in your browser
Opting out won't stop you using any part of this site — every page, the quote form, and our phone number all work exactly the same.
Your rights
Under the Australian Privacy Principles you have the right to:
- Ask us what personal information we hold about you
- Request correction of any inaccurate information
- Ask us to delete information we no longer need to hold (subject to legal retention requirements)
- Opt out of any future marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached
To exercise any of these rights, contact us using the details below. We'll respond within 30 days.
Changes to this policy
We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Material changes will be notified to existing customers by email where reasonable.
Contact us
For privacy questions, requests, or complaints:
Laing Pressure Washing
Email: info@laingpressurewashing.com.au
Phone: 0492 914 209
Coffs Harbour, NSW 2450